In Person -- All of our products are available to see in person at our retail location in www.atkinsonsofvancouver.com 1501 West 6th Avenue Vancouver
Shipping & Delivery - Canadian Orders
We endeavor to ship all orders within 1 business day (Tuesday-Friday). In the event that an item you order is not in stock, we will contact you to review the delivery time and how you would like to proceed with your order. Orders processed online are shipped via Fedex Ground except in the case of remote locations where this is not a viable option. You will receive a tracking number by email, or if you were logged into your account when you placed the order you can check the status of your order on your account page.
Shipping & Delivery - United States Orders
We endeavor to process all orders within 1 business day. In the event that an item you order is not in stock, we will contact you to review the delivery time and how you would like to proceed with your order. Orders destined for a US delivery address are packed at our location in Canada then transported to our Washington State shipping facility.
Orders placed before noon Tuesday will clear customs on Wednesday and orders placed before noon Thursday will clear customs on Friday. Normally these orders are picked up by Fedex Ground the same day they clear customs. In the event of a customs delay the order will be picked up on the next business day. Once your package has cleared customs and is picked up by Fedex Ground you will receive a tracking number by email.
Parched Penguin will take care of all customs paperwork and customs duties on your behalf. The big advantage of this system is that you will NEVER have to worry about customs fees or surprise costs on your order, Parched Penguin takes care of everything. The price you see is the total delivered price.
Shipping & Delivery - International Delivery
International orders are delivered by DHL express. The buyer is responsible for any customs fees, local taxes and brokerage costs. International orders will ship within 2-3 business days as the paperwork required for international orders takes us a bit of time to complete.